Terms & Conditions

Welcome to Palni. These Terms & Conditions govern your access to and use of Palni’s website, services, communications, and related offerings. By using our website, submitting an inquiry, requesting information, or engaging with Palni for services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

You agree to use the Palni website only for lawful business purposes. You must not use the website in any way that may damage, disable, overload, impair, or interfere with the website, our systems, or another user’s access.

You agree not to:

• Use the website for fraudulent, unlawful, harmful, or abusive purposes
• Attempt to gain unauthorized access to Palni systems, data, or networks
• Copy, reproduce, distribute, or misuse website content without permission
• Submit false, misleading, or inaccurate information through website forms
• Upload or transmit malware, spam, harmful code, or malicious content
• Violate any applicable laws, regulations, or third-party rights

Palni is a digital transformation and technology services provider. Palni offers services and solutions across areas such as Salesforce, ServiceNow, Data Engineering, AI & Automation, Customer Experience solutions, enterprise workflow automation, technology consulting, implementation, integration, and related professional services.

Information on the Palni website is provided for general business and informational purposes. The exact scope, deliverables, timelines, responsibilities, fees, and service terms for any project or engagement may be defined in a separate proposal, statement of work, quotation, order form, master services agreement, or other written agreement.

If there is any conflict between these Terms & Conditions and a separate written agreement signed with Palni, the separate written agreement will apply to the specific services covered by that agreement.

When you contact Palni through the website, email, phone, forms, or other communication channels, you may provide information such as your name, business email, phone number, company name, job title, project requirements, service interests, or other details related to your inquiry.

Palni may use this information to:

• Respond to your inquiry
• Schedule discussions, demos, or consultations
• Understand your business needs
• Provide information about relevant Palni services
• Prepare proposals, estimates, or service recommendations
• Communicate service updates or follow-ups
• Maintain business records as required

You are responsible for ensuring that any information you provide to Palni is accurate and that you have the authority to share it.

Where applicable, service fees, billing terms, payment schedules, taxes, expenses, renewal terms, and other commercial terms will be described in the applicable proposal, invoice, order form, statement of work, or service agreement.

We retain personal information only for as long as necessary to provide our services, maintain customer accounts, respond to inquiries, meet business, legal, tax, audit, or compliance requirements, resolve disputes, and enforce agreements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it.

All website content, materials, designs, logos, graphics, service descriptions, frameworks, software, workflows, documents, text, images, and other materials made available by Palni are owned by Palni or its licensors unless otherwise stated.

You may not copy, modify, distribute, sell, lease, reverse engineer, reproduce, republish, or create derivative works from Palni materials without prior written permission.

Any feedback, ideas, suggestions, or recommendations you provide to Palni may be used by Palni to improve its services, processes, solutions, or offerings without obligation to compensate you.

You may provide business information, project requirements, documents, system details, process information, technical specifications, or other materials to Palni for the purpose of receiving services.

You retain ownership of the materials and information you provide. Palni will use customer-provided materials only as necessary to evaluate, deliver, support, manage, or improve the requested services, or as otherwise described in our Privacy Policy or applicable written agreement.

You are responsible for ensuring that you have the rights, permissions, and authority to provide such materials to Palni.

Your use of the Palni website and your communication with Palni are also governed by our Privacy Policy, which explains how customer information is collected, used, stored, and protected.

By using the website or contacting Palni, you acknowledge that you have reviewed and understood our Privacy Policy.

By providing your phone number, you agree to receive text messages from [Palni]. Message and data rates may apply. Message frequency varies. To stop receiving messages, reply 'STOP' at any time. For more information, reply 'HELP'.

Communications may include:

• Inquiry follow-ups
• Consultation or meeting reminders
• Service-related updates
• Project or support notifications
• Product, service, or feature updates
• Event or announcement messages
• Promotional messages, where you have provided consent

You may opt in to receive messages from Palni by submitting a website form, checking consent checkbox, providing your phone number and/or email during a business interaction, or otherwise giving clear consent to receive messages.

Consent to receive messages is not a condition of purchasing or using Palni services unless communication is required for a specific service or communication you request.

By opting in, you confirm that the mobile number and/or email you provide belong to you or that you are authorized to provide consent for that number.

Message frequency may vary depending on your interaction with Palni, your inquiry, requested services, project communications, support needs, or communication preferences.

You may receive recurring messages when you opt-in to ongoing communications.

You may opt out of receiving messages from Palni at any time by replying STOP to any message you receive from us.

After you reply STOP, Palni may send one final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive messages from Palni unless you opt in again.

You may also contact Palni at [support@palni.com] to request removal from communications.

For help with communications, you may also contact Palni directly at:

Email: [support@palni.com]
Phone: [214-501-0690]

Wireless carriers or Service Providers are not liable for delayed, failed, blocked, or undelivered messages.

Delivery may be affected by your mobile carrier, network availability, device settings, service outages, or other factors outside Palni’s control.

Palni will not sell, rent, or share your contact information with third parties for their own marketing or promotional purposes.

Palni may share contact information with service providers only as necessary to deliver communications, manage opt-in and opt-out requests, provide support, comply with law, or operate our messaging program.

The Palni website may contain links to third-party websites, platforms, partner services, social media pages, or external resources. Palni is not responsible for the content, privacy practices, terms, security, or availability of third-party websites or services.

Your use of third-party websites or services is governed by the terms and policies of those third parties.

Palni aims to provide reliable access to its website and services, but we do not guarantee that the website or services will always be available, uninterrupted, secure, or error-free.

Palni may update, modify, suspend, or discontinue any part of the website or services at any time, with or without notice.

The information provided on the Palni website is for general informational and business purposes only. While Palni aims to keep website information accurate and current, we do not guarantee that all information is complete, error-free, or suitable for every business requirement.

Website content does not create a professional services agreement, partnership, employment relationship, or legally binding service commitment unless confirmed through a separate written agreement.

The Palni website and general website content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Palni disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability, unless otherwise stated in a separate written agreement.

To the fullest extent permitted by law, Palni shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, business, goodwill, or service availability arising from the use of the website or services.

Palni’s total liability for any claim related to a paid service shall not exceed the amount paid by you to Palni for the specific service giving rise to the claim, unless otherwise required by law or stated in a separate written agreement.

You agree to defend, indemnify, and hold harmless Palni, its officers, employees, contractors, partners, affiliates, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the Palni website or services
• Your violation of these Terms & Conditions
• Your violation of applicable law
• Your misuse of Palni content, systems, or materials
• Information or materials you submit to Palni
• Your infringement of third-party rights

Palni may suspend or terminate services if we believe you have violated these Terms & Conditions, applicable law, payment obligations, security requirements, or any separate agreement with Palni.

You may stop using the website at any time. Termination does not affect any rights or obligations that arose before termination.

Palni may update these Terms & Conditions from time to time. When changes are made, we will update the “Effective Date” at the top of this page.

Your continued use of the website or services after updated terms are posted means you accept the revised Terms & Conditions.

These Terms & Conditions shall be governed by the laws of Texas, United States without regard to conflict of law principles.

Any disputes shall be handled in the courts or dispute resolution forum located in Texas, unless otherwise required by applicable law or stated in a separate written agreement.

If you have questions about these Terms & Conditions, please contact us:

Palni
Website: [www.palni.com]
Email: [support@palni.com]
Phone: [214-501-0690]
Address: [8751 Collin McKinney Parkway Suite 801 McKinney TX 75070]