Privacy Policy

This Privacy Policy describes the information collected through this website (the “Site”) and the related products and services we provide, whether online or offline, and how that information is collected, used, and disclosed. The Site, our products and services (including any offline interactions), and all related content, technology, and tools are, together, referred to as the “Services.” Palni (together with its affiliates, subsidiaries and related companies, individually and collectively, the “Company,” “we,” “us,” or “our”) may process the types of information described below as a result of your access to and use of the Services (together, “Collected Information”).

Please read the following carefully to understand our practices regarding the information collected and how we will treat it. By visiting this site or using our services or our sub-domains including (the "Services") you are accepting and consenting to the practices described in this Privacy Policy.

We may collect personal information directly from you when you submit a contact form, request a demo or consultation, subscribe to updates, contact our support or sales team, opt in to receive communications, or use our website, products, or services.

The information we collect may include full name, email address, phone number, company name, job title, billing or business address, , service preferences, messages or inquiries submitted through our website, and website usage data such as IP address, browser type, device information, pages visited, and referral source.

We may also collect limited technical information through cookies, analytics tools, and similar technologies to improve website performance, security, and user experience.

Palni uses information collected for legitimate business purposes, including responding to inquiries and service requests, providing product demos or consultations, delivering products and services, processing transactions, invoices, or subscriptions, sending service-related updates, improving website and application experiences, personalizing communication and support, sending marketing messages where permitted by law and user consent, preventing fraud or unauthorized access, and complying with legal, regulatory, or contractual obligations.

We do not use customer information for purposes unrelated to our services unless we have your consent or are legally permitted to do so.

By providing your contact information such as phone number and email and actively opting in to receive communications from Palni, you consent to receive messages related to our products, services, support, updates, reminders, promotions, or other business communications.

Communication messages may include appointment or demo reminders, service updates, support notifications, account-related alerts, product updates, and promotional or marketing messages where consent has been provided. Message frequency may vary depending on your interaction with Palni.

Information collected is stored in secure systems, databases, cloud platforms, customer relationship management tools, support platforms, or internal business applications used by Palni.

We retain personal information only for as long as necessary to provide our services, respond to inquiries, meet business, legal, tax, audit, or compliance requirements, resolve disputes, and enforce agreements.

Palni takes reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures include secure access controls, password protection, encryption where appropriate, role-based access to customer data, secure cloud infrastructure, monitoring and logging, regular review of security practices, and employee confidentiality obligations.

While we take reasonable steps to protect your information, no website, system, or method of electronic transmission is completely secure.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and our Terms and Conditions, unless a longer retention period is required or permitted by law, such as for tax, accounting, compliance, or other legal obligations.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not immediately possible, such as when the information is stored in backup archives, we will securely store the information and restrict it from any further processing until deletion is possible.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.If you wish to be removed from receiving future communications, you can opt out by texting STOP or QUIT.

All third-party service providers are expected to handle customer information securely and only for the purposes authorized by Palni. We do not sell customer personal information.

Our website may use cookies and similar tracking technologies to understand website traffic and usage, remember user preferences, improve website functionality, measure marketing performance, and enhance user experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to your personal information, correct inaccurate or incomplete information, request deletion of your information, withdraw consent for marketing communications, opt out of SMS or email communications, request information about how your data is used, and request restriction of certain processing activities.

To exercise these rights, please contact us at [support@palni.com].

This site and services are not intended for and shall not be used by anyone under the age of 18. If you think your child has accessed our services, and has shared their information with us, please contact us using the details provided below

Transactional or service-related messages may still be sent when necessary to provide services or respond to support requests.

If you subscribe to Palni updates or provide your email address or phone number for communication, we may send you service-related or marketing communications. You can unsubscribe from our communications by clicking the unsubscribe link in the message or contacting us directly.

Transactional or service-related messages may still be sent when necessary to provide services or respond to support requests.

Collected information and other personal information about you may be transferred to , stored in and processed in any country where our or our Third Party service providers servers, databases, or facilities are located or operated. We take reasonable steps to ensure that such transfers are handled securely and in accordance with applicable privacy requirements.

Our website may contain links to third-party websites, applications, or services. Palni is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those third-party sites before sharing personal information.

Palni may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we update this policy, we will revise the Effective Date at the top of the page. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Palni
Website: [www.palni.com]
Email: [support@palni.com]
Phone: [214-501-0690]
Address: [8751 Collin McKinney Parkway Suite 801 McKinney TX 75070]