Implementation

Our salesforce experts commence the process by assessing the existing systems and procedures and then following it up with the discovery phase during which meticulous gathering of the requirement is done. Our experts pay extra attention at each stage of the setup configuration and customization to ensure go- live is smooth and in accordance with the organizational standards.

Platform Implementation:

  • Sales Cloud Implementation
  • Service Cloud Implementation
  • Marketing Cloud Implementation (including Pardot)
  • Communities Cloud Implementation
  • CPQ Implementation (Apttus, SteelBrick)
  • Cloud ERP Implementation (Financial Force)

Development

Palni possesses extensive development experience on Salesforce platforms to assist you with any of your development needs. Our team work with an development model designed to produce results within a very reasonable timeframe in a cost efficient manner. Since we always have the needs of the end-users in mind, mass adoption of the CRM becomes a breeze.

We work with the following supported Salesforce Platform

  • Salesforce1 – Implementation & Development
  • AppExchange – Application Development & Support
  • Heroku Enterprise – Application Development
  • Salesforce Lightning
  • force.com

Integration

With the organization growing at a rapid pace, it becomes imperative that the key stakeholders at every stage and process have a unified view of the information.

Palni’s integration services - either through the use of solutions by integration service providers or through custom API calls, make sure that your business systems keeps up with the growth by allowing uncluttered information flow.

We can help you integrate Salesforce with other systems such as:

  • ERP
  • Financial Systems
  • Payment Gateway
  • e-Commerce/Point of Sale (POS)
  • Database (SQL Services, Oracle, etc.)
  • 3rd Party Apps/APIs
  • Legacy/In-House Apps

Maintenance & Support

Palni provides maintenance and support services to help your organization on various facets such as answer your Salesforce related queries, addition/updating or removal of users/roles or profiles and creation/modification of customized reports and dashboards that are aligned with your organization's business standards.

  • Service Level Upgrades and Downgrades
  • 24 x 7 Production Emergency Support
  • SLA Response Times ( Low, Medium, High, Critical )