Sales & Service Cloud
Salesforce is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business(B2B) and business-to-customer (B2C) contexts. Sales and service clouds are the most commonly used applications in salesforce
Salesforce sales cloud is to get a complete view of the customer and prospect details in one single place. This helps salesmen focus on only their core job which is sales and not on trying to find customer information.
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.